----  Send Money online ----

1. You may send money online directly throught ‘ Western Union Money Transfer ’ on www.westernunion.com

2. Fill out appropriate information following:

Receiver: Hai Lin   Country: China

3. Send us your payment info

Once you have sent money online, your will get a unique transaction identification number known as Money Transfer Control Number (MTCN). Then please contact us asap via E-mail Support System on our website and send us your payment info: Real Name of Sender, Your Country, Money Amount, MTCN and Your Order Number which you ordered on our website.

---- Send Money at a Agent location ----

1. Go to a local participating Western Union Agent location.

Find the nearest Western Union Agent location (Opens in a new window)

2. Request and fill out the Blue Form Once you have obtained the Blue Form from the Western Union Agent, you must fill out appropriate information following:

Receiver: Hai Lin   Country: China

3. Send us your payment info

Once you have made the payment and paid the Western Union Agent will issue a unique transaction identification number known as Money Transfer Control Number (MTCN). Then please contact us asap via E-mail Support System on our website and send us your payment info: Real Name of Sender, Your Country, Money Amount, MTCN and Your Order Number which you ordered on our website.

Yes, we ship worldwide at no additional charge.

EMS and DHL couldn't ship to APO address or PO box while the HK Air Mail do. If you choose the EMS and DHL shipping method while the address you provide is APO address or PO box, we will ask you to provide with us an normative address to make the shipment.

We ship via Singapore Post Air Mail or Hong Kong Post Air Mail. Our systems are integrated and we have partnership accounts with Singapore Post Air Mail and Hong Kong Post in order to make free shipping offers possible.

Deal-Cool offers regular Air Mail post and registered Airmail Post shipping methods for Free. For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee information are available via a selection box on the shopping cart page before you checkout.
We automatically upgrade your orders to a lower fee or free EMS Express for faster delivery. You may check the shipping option on the page of shopping cart for the words "EMS Express (Free Shipping)".
For countries not served by EMS, DHL International Express will be used instead. In general DHL costs more than EMS so there may be additional express shipment charges, and our customer service will contact you for the additional charges.

While it generally takes 7 to 14 business days for Air Mail delivery, EMS Express takes about 3 to 5 business days for most countries (including the US). Please note that processing and packaging time still apply (see the processing schedule below).
Countries that we can currently ship EMS packages to:
Argentina, Austria, Australia, Belgium, Bengal, Botswana , Brazil, Burkina Faso, Canada, Cartel, Chad, Congo, Columbia, Croatia, Cuba, Cyprus, Czech, Denmark, Djibouti, Egypt, Estonia, Ethiopia, Finland, France, Gabon, Ghana, Germany, Greenland, Guinea, Guyana, Hungary, India, Indonesia, Ireland, Iran, Iraq, Israel, Italy, Japan, Jordan, Kampuchea, Kazakhstan, Kenya, Korea, Kuwait, Laos, Latvia,  Luxemburg, Madagascar, Malaysia, Mali, Malta, Mexico, Mongolia, Morocco, Mozambique, Nepal, New Zealand, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Peru, Philippine, Poland, Portugal, Roumania, Russia, Senegal, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Syria, Thailand, The Republic of Cote d'ivoire, The United Arab Emirates, Tunis, Turkey, Uganda, UK, Ukraine, US, Vietnam, White Russia.
If your country is not listed, please contact us by E-Mail Support System on our web to request for a custom EMS quotation.

Because DC sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from Deal-Cool.com.
Statistically, well less than 1% percentage of all DC orders have ever got opened by the Customs in customers' countries. If the package is checked by their country's customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.
Although the chance of packages being Customs assessed is small, we strongly suggest all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). We are not responsible for products being confiscated by the Customs in customers' countries.

If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.
Repairs on defective merchandise are handled by the manufacturers and not by Deal-Cool, unless otherwise indicated.

You can check your order status directly on “My Order Summary” of “My Account” page on our web page. Once the order has been processed, you will see the current status of your order will be changed to other status, and you will receive periodic e-mails from us regarding the processing of your order.
You will receive an e-mail notice after your order has been shipped.

You may see your order number on “My Order Summary” of “My Account” page on our web page, if you have no a DC Account, you may also see “Invoice ID” on your PayPal’s “Transaction Details” page, that is your order number.

You can change your shipping address on “My Account” page on our website if the option of "change shipping address" is available, shipping address and recipients can be changed when the order status is Pending or Waiting for Supplier (Western Union Payment available). If you cannot change it or when it is showing 'Packing', please contact us right now and we will do our best to change your delivery information asap if possible. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus those information cannot be changed.

You can’t add an product to your order after payment. You should place a new order on our website again if you want buy more products.

If you have chosen your order with EMS service, please be aware that the EMS fee listed is only available for one shipment. We will send all the products in one package via EMS service as possible as we can. But if some products are sold out during fulfilling process and partial shipment is needed, the available products will be shipped out firstly via EMS service and the rest products will be sent through Registered Airmail Service later.
Should you prefer all products shipped by one EMS package even some products need extra time, you may contact us through our E-Mail Support System as soon as you place the order on us.

Products that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.
For products that are back ordered, you will receive periodic reminders of back ordered products and you may cancel any outstanding back orders with us.
Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered products (such as batteries or memory cards with similar specifications). These notes are posted on the product pages.

If there is list a tracking number on “My Order Summary” of “My Account” page on our web page after your order status has been changed to “shipped”, your package's departure status can be checked at the Following Website using the tracking number displayed in ‘Tracking Number’ field. 

1. For EMS Express:

Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the product leaves Deal-Cool and the time it is scanned, tracking numbers may not show any results. For EMS / DHL Express packages, the delay is about 24 to 48 hours. For Registered Air Mail packages, it takes 3 to 5 working days for postal tracking to show online.

Please ensure that your order status is “shipped” and you may see your tracking number on “My Order Summary” of “My Account” page is in the format of RXXXXXXXXXXHK. Here are the reasons for delays of tracking information:
1, Because orders with tracking numbers are sent via Registered Air Mail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site.
2, Once in a while, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us via E-Mail Support System for order tracking.

Please Note: The shipping costs of return items will be the sole responsibility of the customer, and when returning the unwanted items, it is recommended for customers to use a method of shipment with tracking number, as Deal-Cool cannot be responsible for items lost due to its carrier while in transit.

Replacement products are treated the same way as that of new orders, they typically arrive in 9 to 18 business days. If a product needs to be returned for replacement, the replacement product is sent after receiving the returned package.

The refunds will be refunded to your PayPal account immediately once we received return package. And you will receive 2 confirmation E-mails from PayPal and Deal-Cool. You may check it on your PayPal Account or call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161.

DC Reward Points are rewarded for all product purchases, referrals by affiliate program and via other activities on DC web such as experience participations (e.g. Write a Review, Share My Photos, Share My Videos on product details page to sharing your with DC members), sweepstakes, etc.
DC Points can be used to redeem free products or cash back rewards on DC web.

1. For Product Purchases: 1~20 Points per $1 Spent, including shipping fee (see 'Affiliate Program' below).
2. Referrals by Affiliate Program: 1~20 Points per $1 Referral (see 'Affiliate Program' below).
3. Experience Participations: 20~100 Points per 1 Participation such as Write a Review, Share My Photos, Share My Videos.
4. DC Points Rate: 100 Points = USD$1

"DC Points Total" means all points (active + pending) in your account.
“DC Points Pending” is not yet available for use. All collected DC Points become available for use after the 30th day of issuance for each individual points.
"DC Points Available" is the points that are ready for immediate redemption.
Note: "Active" means points are available for redemption, "Pending" points will become Active after about 30 days from issuance as they can be reversed by refunds (such as product purchases, referrals of affiliate program). Some types of points are immediately active for use (such as Write a Review, Share My Photos, Share My Videos).

To redeem free products, Please sign in your account first before place an order, simply fill in points you want to redeem (if your points is available, DC Points rate: 100 Points = USD$1) and click on the “Redeem” button on “Shopping Cart” page, then the rewards you redeemed will be listed at the right of “DC Points Redeem” frame and it will be deducted from your order total.

To redeem rewards, please simply fill in rewards amount you want to cash back (if your rewards is available) and click on the “Cash Back” button on “DC Reward Points” page of “My Account” to send us a cash back request, we will process it within 3 business day, and an email will be sent to you once your request has been completed. Cash back is sent via PayPal and for administrative purposes you must have at least $10 available rewards to request for cash back.

1. A better way to earn higher commission easily. Up to 20% Commission!
2. Professional, Seasoned and Fire-new online shopping web, 100% Satisfaction Guaranteed. Everything on Deal-Cool will be recommended by more real people like you.
3. You’ll feeling more funs and make more friends who enjoying colorful life, Not Just Money.
4. You name it, we supply it. Everyone may enjoying simple and easy shopping experience and get great products selection of gadgets at very attractive prices on Deal-Cool.com.

Join DC Affiliate Program Now!

1. Sign up for your DC Affiliate Account
2. Post your Affiliate URL for get referrals
3. Redeem referral DC Points for products or cash back
You must have registered on our web and have a DC Account. If you don't have one yet, click here to sign up a DC Account first. Upon submitting your application form, a DC Affiliate ID and URL will be given to you so you can start earning DC Referral Points immediately. Referral Points’ details will show up in “DC Points” page of “My Account” on our web.
Click here to go to the affiliate application form and sign up now!

You may open following URL Link to select DC Logos and Banners you likes:
http://www.deal-cool.com/logos/dclogo1.jpg
http://www.deal-cool.com/logos/dclogo2.jpg
http://www.deal-cool.com/logos/dclogo3.jpg
http://www.deal-cool.com/logos/dclogo4.jpg
http://www.deal-cool.com/logos/dclogo5.jpg
http://www.deal-cool.com/logos/dclogo6.jpg

If you own a decent Blog, Forum, Website, or you are an experienced seller or reseller, you can easily earn hundreds of dollars 1 day by posting our logos, banners or some URL Link of products what is New Arrivals and Top Sellers on our web (Tip: begin looking on such places that generate a lot of views and replies like FatWallet.com and SlickDeals.net).
Commission Rates is listed below:

Monthly Sales	DC Points Rate	Commission Rate	Commission
$1-499	$1=1 Point	1%	$4.99
$500+	$1=5 Points	5%	$25.00+
$1000+	$1=8 Points	8%	$80.00+
$3000+	$1=10 Points	10%	$300.00+
$5000+	$1=12 Points	12%	$600.00+
$10000+	$1=15 Points	15%	$1500.00+
$20000+	$1=20 Points	20%	$4000.00+

How is Commission Rate determined?
Eligibility for Commission Rate is determined based on sales volume (referrals + purchases) from the previous calendar month. To qualify for Commission Rate, An Affiliate ID must meet the Commission Rate Criteria.
Commission Rate approval is reserved for Affiliate members in good standing who meet the Monthly Sales Amount Criteria in the previous calendar month.
How to Maintaining your Commission Rate:
All members are expected to keep your DC Account in good standing and monthly sales amount. Members may be downgraded to the lower Commission Rate if the sales amount is not maintained in the previous calendar month. And members may be upgraded to higher Commission Rate if the sales amount is increased to new Criteria in the previous calendar month.
Please Note:
1. That refunds sent to referred orders will also cause corresponding DC Points to be reversed.
2. Whatever you do - please do not try to earn commission at community sites like FatWallet.com. These are good sites to research on what products to post on your own blog, forum or website, not to be used as a tool to make money.
3. Also, we do not allow self- or fraudulent referrals. Please do not abuse the program as it will not benefit anyone and everyone will lose out in the end.